Period:
Jul 2010 - Aug 2016 (6 years 2 months)
Position:
Service Level Management and Reporting
Organization:
Ericsson, H3G, Engie, GRDF, Datwyler accounts
Responsibilities:
Led performance management for telecommunications and energy sector clients, maintaining 99.8% SLA compliance.
Achievements:
Managed SLA reporting for Fortune 500 clients including Ericsson and Engie, consistently meeting 100% contractual obligations over 6 years. Automated reporting for enterprise clients reducing operational costs by 40% across multiple accounts.
Work Experience
AI
Databases
Warehouses
Processing
Coding
Visualization
Deployment
AWS
Azure
Integrations
Frameworks
Qualification
